This policy applies to:

• Visitors to our website
• People who contact us through forms or email
• Applicants for Personal, Corporate, and Money Market Deposit accounts
• Individuals connected to corporate applications, including authorised signatories, directors, shareholders, and beneficial owners

We may collect information in the following ways

Information you provide

• Contact details such as name, email address, phone number, and company name
• Application details needed for account opening and onboarding review
• Identification and verification information, including proof of identity and proof of address
• Corporate onboarding information, including company registration details and supporting documents
• Information you submit through our forms, communications, or customer support channels

Information collected automatically

• Basic technical and usage information such as device type, browser type, IP address, pages visited, and time spent on the site
• Cookies and similar technologies used to support site performance and security

We use information for purposes such as:

Information you provide

• Responding to enquiries and providing support
• Processing account applications and conducting onboarding reviews
• Completing identity verification, due diligence, and compliance checks
• Communicating with you about your request, application, or account-related matters
• Maintaining website functionality, security, and service quality
• Preventing fraud, misuse, and unauthorised access
• Meeting legal and regulatory obligations where applicable

We may share information when necessary to provide services and operate our business, including with:

• Service providers that support our operations, such as hosting, technology, security, communication, and verification support
• Professional advisers such as legal, audit, and compliance advisers
• Authorities, regulators, or law enforcement when required or permitted by law

We do not sell personal information.

Because we may use service providers and systems in different countries, your information may be processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place when information is processed internationally.

We keep information only for as long as necessary to fulfil the purposes described in this policy, including onboarding, service delivery, record keeping, and compliance. Retention periods may vary depending on the type of information and applicable requirements.

We use reasonable administrative, technical, and organisational measures to protect information against loss, misuse, and unauthorised access. No system is completely secure, so you should protect your account credentials and avoid sharing login details.

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, and to object to certain processing. You may also opt out of marketing communications where offered.

We may use cookies and similar technologies to help the site function, improve performance, and support security. You can manage cookies through your browser settings. Disabling cookies may affect parts of the website.

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

If you have questions about this Privacy Policy or how your information is handled, you can contact us at:
info@savwavebank.com